Dealey Environmental, which was named Small Company of the Year at the National Pest Awards 2021, said it has reduced the resources required to manage its mobile workforce by 50%, following the implementation of field service management software from BigChange.
Using the BigChange platform, Dealey has further improved its green credentials with a significant reduction in paperwork and has boosted its customer experience with automated reporting.
Martin Cobbald, managing director of Dealey Environmental, said: “Before BigChange we were killing trees not just pests – we consumed paper at an unsustainable rate and not only was this bad for the planet it was bad for us and for our clients.
“We had paper everywhere, except where it was meant to be, and it took a huge amount of my time to schedule jobs,manage the team and liaise with clients.”
Mr Cobbald continued: “Around this time, I was introduced to the concept of ‘lean management’ which focusses on continuous improvement and optimising resources. I was also recommended BigChange and realised the fit between our aspirations, the model for a successful business and the BigChange solution, and we haven’t looked back.”
Since implementing the single platform CRM, job scheduling, live tracking, field resource management and online portalfrom BigChange, Dealey records all customer interactions, automatically schedules routine tasks and captures site visit records, including photographs, for auditing and reporting.
The HR function uses vehicle tracking reports to further reduce paperwork and reduce the monthly payroll resource and the online library has made new recruitment inductions and training more efficient and effective.
““Since the first meeting BigChange talked our language making an effort to understand our business and our needs,” Mr Cobbald said.